The ADA Practical Guide to Dental Letters Write, Blog and Email Your Way to Success The ADA Practical Guide to dental Letters iii Table of Contents Introduction 1 Insurance How Insurance Plans Work...........................................................................................................9 Forgotten Signature on Dental Claim Form..........................................................................12 Treatment Beyond Insurance Maximum................................................................................13 Treatment Beyond Insurance Maximum — CareCredit®..................................................14 Patient Balance Due After Office Received Insurance Payment.....................................15 Query to Insurance Company About Late Payment...........................................................16 Direct Reimbursement................................................................................................................17 Letter to Insurance Carrier Regarding UCR...........................................................................19 Letter to Insurance Carrier — EOB Language for Not Dentally Necessary Services........20 Letter to Employer Regarding UCR.........................................................................................21 Letter to Employer — EOB Language for Not Dentally Necessary Services...............23 Use Your Dental Benefits Before the End of the Year.......................................................25 Letter to Insurance Company for Nightguard and Cosmetic Approvals.......................26 Coordination of Benefits (COB)...............................................................................................27 Insurance Did Not Pay — Letter to Patient..........................................................................29 Change of Accepted Insurance.................................................................................................30 Appeal of Claim Denial to Insurance Company — Letter from Patient.........................31 Notice of Privacy Practices — What Does It Mean? ........................................................33