THE ADA PRACTICAL GUIDE TO LEADING AND MANAGING THE DENTAL TEAM i Table of Contents Chapter 1: Using Leadership to Avoid Drama in the Dental Office....................................... 3 Naomi Cooper Chapter 2: Conflict Resolution...........................................................................................................................13 Lisa Knowles, DDS Chapter 3: Total Team Engagement with Numbers and Statistics.......................................31 Debbie Castagna Chapter 4: Developing an Incentive Plan and Creating Team Rewards...........................41 Denise Ciardello Chapter 5: How to Have a Great Morning Meeting.........................................................................53 Amy Kirsch Chapter 6: How to Show Appreciation to Your Team.....................................................................65 Deanna L. Robinson Chapter 7: Coaching and Mentoring in Office Team Culture: Utilizing the Power of Example..........................................................................................................................77 Steven J. Anderson Chapter 8: Five Performance and Accountability Standards to Help Your Team Soar............................................................................................................................................87 Judy Kay Mauslof Chapter 9: Some Legal Issues to Keep in Mind.....................................................................................99 The ADA Division of Legal Affairs The ADA Practical Guide to Leading and Managing the Dental Team